FAQ's

Frequently Asked Questions

Q: How do I connect to the service?

Connecting to the wireless service requires a desktop, laptop, tablet, or mobile device with Wi-Fi capability.

Q: What are the advantages of Wireless Service?

  • Portable - you can use the Internet when a landline or broadband connection is not available. 
  • Easy to install - you don't have to wait for the phone /cable company to install service
  • Easy to use - just turn on the hotspot and connect with your Wi-Fi enabled device

    Q: What activities work best on a 4G LTE network?

    Social networking, checking emails, browsing the Internet, some downloading of applications.

    Q: How do I pay for the service?

    TOAST.net automatically bills for the wireless data service each month. We accept credit cards, debit cards or EFT payments for monthly billing.

    Q: What if I use all of my monthly data plan?

    If you use your monthly data plan allowance you can either:
    • upgrade to the next plan and continue using the service
    • stop using the service until your data allowance resets

    Q: Are there overage charges?

    No, once you reach your plan's monthly limit your data will stop and reset the following month.

    Q: What if my hotspot device stops working?

    Please contact TOAST.net customer service and a Wireless Specialist will work with you to determine the cause of the issue. 

    Q: How do I cancel my service?

    To cancel service you can do one of the following:
    • Call TOAST.net 419-292-2200 and be prepared with your Security question response and last 4 digits of your billing method.
    • Login to My Account and choose Cancel Service. My Account is a secure site to manage your TOAST.net account.

      Q: How do I reactivate my service?

      Call TOAST.net 419-292-2200 to reactivate. There will be a $10 reactivation fee unless you have kept a TOAST.net account active - such as an email address or other service.

      Q: What is a Mobile Hotspot?

      A Mobile Hotspot is a portable device that allows you to get high-speed Internet access almost anywhere in the United States on the AT&T Nationwide Network.

      Q: Who uses TOAST.net Wireless?

      TOAST.net Wireless is ideal for anyone who needs mobile high-speed Internet at a great price and no contract. Plus there's no installation, just order the mobile hotspot and turn it on.

      Q: What features are included?

       Features include:
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